Returns & Exchanges
At Eva-Anna Farms, we take pride in the quality of our farm-fresh products and want you to be completely satisfied with your harvest. Due to the perishable nature of our food items, we offer a 24-hour window for reporting any quality concerns or shipping damages to ensure a fair resolution.
Return Process
- 1.Inspect Your Order
Upon arrival, please immediately inspect your delivery for any signs of damage, spoilage, or missing items from your order list.
- 2.Contact Our Team
Email our customer support within 24 hours of delivery with your order number and clear photographs documenting any issues with the products.
- 3.Review Process
Our quality assurance team will review your claim within 2 business days to determine if a replacement, store credit, or refund is appropriate.
- 4.Receive Resolution
Once approved, we will process your refund to the original payment method or ship out a fresh replacement at no additional cost to you.